Your Next Step Begins Here
24/7 | Free | Confidential | For Anyone in Oregon | Age 18+
English-speaking counselors are available.
Interpreters are provided for other languages.
A Path to Brighter Days
When you or someone you know struggles with substance abuse, seeing a way forward can be difficult. We’re here to help you figure out what comes next.
Navigate Your Own Substance Use
If you’re feeling unsure about your next steps, your regular supporters aren’t available, or you just need someone who will listen, the Alcohol & Drug Helpline offers confidential support and guidance.
No matter where you are in your journey, talking with a supportive call counselor can help you:
- Make sense of what you’re going through.
- Overcome feelings of hopelessness and get unstuck.
- Connect to local treatment options that meet your specific needs.
- Find resources that can help you build a plan for recovery.
- Identify your next best step.
Support Someone Struggling with Substance Abuse
If you’re feeling overwhelmed, unsure how to help, or need guidance on how to support someone struggling with substance use, the Alcohol & Drug Helpline offers confidential advice and resources tailored to your needs.
Connecting to support can help you:
- Understand addiction and its signs.
- Cope with the stress and challenges you’re going through.
- Identify ways you can help your loved one without enabling unhealthy behaviors.
- Discover how to offer empathy, concern, and support to your loved one.
- Explore how your loved one can access professional help.
- Advocate for your loved ones to get the right kind of support.
Start or stay on the path to better health by calling 1-800-923-4357. We’re here for you 24/7.
Unsure of What Comes Next?
When to Reach Out for Support
If you’re questioning whether now is the right time to seek help, here are some common signs to look out for. The Alcohol & Drug Helpline is for you if you’re:
- Using a substance more than you want to.
- Worried that your drug or alcohol use is getting serious or causing issues.
- Anxious that substance use is affecting your work, relationships, or health.
- Feeling isolated or ashamed about your substance use.
- Trying to quit on your own but finding it too hard to manage.
- Facing withdrawal symptoms and need guidance.
- Wondering how to talk to a loved one about alcohol or drug use.
- Looking for affordable, effective treatment options.
- Unsure where to go from here.
The Oregon Alcohol & Drug Helpline is here for anyone facing challenges with substance use, no matter the severity. The helpline also supports family and friends who are concerned about their loved ones.
When Something Keeps You from Reaching Out
Understand What’s Holding You Back
Reaching out for help with substance abuse can feel daunting. Many people hesitate due to fears of judgment, uncertainty about their situation, or concerns about what happens next.
Common thoughts that may prevent you from calling include:
- “I don’t really know what this support line is all about.”
- “I don’t know who’s on the other end of the line.”
- “I’m okay” (even when you’re not).
- “I can handle this on my own.”
- “I’m ashamed to talk about what I’m going through.”
- “What if my situation gets shared with others?”
- “What if I don’t like the options presented to me?”
These feelings are completely normal. Many people face similar fears before taking the crucial first step toward seeking help. You don’t have to navigate this alone.
Taking the first step can lead to the support and resources you need. Call 1-800-923-4357.
No Judgement, Just Support
Find your next step with the help of compassionate, nonjudgemental professionals. Unsure of what to expect? Here are some of the common questions people ask us:
Am I eligible?
The Alcohol & Drug Helpline is available all hours and all days to:
- Anyone in Oregon
- Age 18+ (If you’re under age 21, you can also reach out to the YouthLine.)
- Who is safe to wait for compassionate conversation (If you’re experiencing a mental health emergency, please dial 988 for the 988 Suicide & Crisis Lifeline anytime, 24/7).
No insurance is needed! Calling the support line is completely FREE!
How much personal information do I have to share?
You don’t have to share personal information. When you call, we’ll ask you for:
- Your name (you can use an alias or your initials; it doesn’t have to be your real name)
- Your phone number (so we can call you back if we get disconnected)
- Your zip code (so we can ensure our services reach more people like you in the future)
Calling the helpline can be ANONYMOUS! Don’t let concerns about your identity be the reason you wait.
What happens when I call?
When you call 1-800-923-4357, you’ll reach a caring counselor who will talk with you for about 20 minutes. They’ll ask about why you called, find out what’s going on, help you process what you’re going through, and identify your next steps.
The caring counselor will assess you for safety. If you are at risk of suicide or self-harm, we’ll work with you to create a safety plan that keeps you safe. If needed, we’ll connect you to resources in your community based solely on your needs—no strings attached.
We’re here for YOU. Call as many times as you need. Stay connected to the support you need for as long as you need.
What will I get when I call?
We understand what you’re going through, and we care about you. We’re here to support you no matter what. Depending on what you’re going through, we can help you:
- Understand substance abuse.
- Overcome feelings of hopelessness.
- Connect to local treatment options that meet your specific needs (like outpatient intervention centers, detox centers, and inpatient treatment facilities).
- Find local resources and peer supporters that help you on the path to recovery.
- Get information about medications that are available to help you manage or reduce substance use (note: we cannot prescribe medications).
- Identify ways you can offer empathy, concern, and support to your loved one.
- Advocate for your loved ones to get the right kind of support.
- Identify your next best step.
What is NOT offered on this helpline?
The Alcohol & Drug Helpline does not offer:
- Medication referrals or prescriptions
- Medical advice
- Legal advice
When can I call?
The Alcohol & Drug Helpline is available 24/7 – every day, every hour.
Who will I talk to?
When you call, you’ll speak with a caring counselor who is ready to listen. The counselor will work to quickly understand what’s going on, offer you immediate support, and help you find practical solutions to manage whatever you’re going through.
All counselors who answer your call are highly trained to provide the support you need with empathy and discretion, and without judgement.
To help you feel comfortable and supported, they will:
- Let you lead the conversation.
- Ask questions that help you explore what you need.
- Connect you to resources for moving forward.
What does it cost? (Hint: it’s free)
hat’s right. This service is completely free thanks to funding from the Oregon Health Authority. No fees, insurance, or referrals needed. Give us a call!